Fernand is a customer support platform, or help desk, for SaaS (software as a service) teams. It is made by Fernand SAS, a company of two founders, and is hosted in Europe. It brings customer conversations from all channels into one shared inbox that a team uses on desktop or mobile.
Channels include email on the company's own address, an embeddable live chat widget, Slack, and headless contact forms; in headless mode a company builds its own support interface on Fernand's API and webhooks. A knowledge base publishes a searchable help center. An AI trained on the company's docs, past replies and files suggests replies, writes drafts when rules trigger it, summarizes conversations and answers in the chat widget. Conversations link to Linear and GitHub issues and reopen when an issue is closed, and integrations include Stripe, Paddle and Lemon Squeezy. Seats are unlimited.
There is a free plan with a monthly cap on sent messages and a paid plan billed monthly for each person who replies to customers.