Featurebase is a customer support and feedback platform for software companies. One subscription combines a help desk, a help center, a feedback portal and an AI support agent.
The help desk is one inbox for live chat, email, Slack and other channels, with tickets, assignment, internal notes and reports. Fibi, the AI agent, answers repeated questions from the company's knowledge base and hands a conversation to a person when needed. The help center publishes help articles on the company's own domain in more than 70 languages; customers search them or ask the AI. The feedback portal is a community page where users request features, vote and discuss ideas. Featurebase also collects requests from the app, calls and other tools, ranks them by the customers and revenue behind them, and informs the people who asked through email updates, changelogs and a public roadmap.
Featurebase is a hosted service. A free plan gives one seat with live chat; paid plans are billed per seat each month, plus a fee for each conversation the AI agent resolves.