Crisp is a customer support platform made by Crisp IM SAS, a company based in France. It is a multichannel messaging tool: messages that customers send through different channels arrive in one place, where the support team answers them.
A business adds the Crisp chat widget, a small chat window, to its website or to its iOS, Android or React app, and talks to visitors in real time. Chat, email, WhatsApp, Messenger and other channels go into one shared inbox. A built-in CRM (customer relationship management, a database of contacts) shows each customer's data and past conversations. A knowledge base lets customers search help articles themselves. An AI agent, trained on the company's website, PDFs and articles, answers common questions through no-code workflows, and analytics report the team's daily performance.
Crisp is a hosted service sold as a monthly subscription per workspace, with a number of seats included in each plan. A free plan covers the chat widget and two seats, and every paid plan can be tried free for 14 days.