Keeping customers · 4 of 252 stories

HubSpot

A customer platform with a shared CRM: its hubs handle a business's marketing, sales and customer service, including a help desk where support tickets are answered.

What HubSpot is

Written from its maker's own pages, read on 28 October 2026.

HubSpot is a customer platform made by HubSpot, Inc.: software for marketing, sales and customer service built on one CRM (customer relationship management system, a database of contacts, companies, deals and their history). It is divided into hubs: Marketing Hub, Sales Hub, Service Hub, Content Hub, Data Hub and Revenue Hub, plus Agent Hub for AI agents.

Service Hub is the help desk. Customer messages from email, live chat and phone become tickets in a help desk workspace; routing rules assign them to team members, SLA rules (service-level agreements) track response times, and reports measure team performance and customer satisfaction. A knowledge base and a customer portal let customers find answers themselves, and Customer Agent, an AI agent, answers questions by email and live chat at any hour. Because all hubs share the CRM, a support agent sees each customer's deals and marketing history next to the ticket. The HubSpot Marketplace offers apps from other companies that connect to HubSpot.

HubSpot is a hosted subscription service. Each hub has a free plan and paid Starter, Professional and Enterprise editions priced per seat per month, with a 14-day free trial.

Made by: HubSpot, Inc.
Price: Service Hub (help desk): free plan; Starter edition from US$20 a month per seat, billed monthly (US$10 for new customers for a limited time) (read 28 October 2026)
Free plan: yes, limited (free plan)

Who uses it, and for what

One row per story. The grade is for the claim that the business uses this tool, not for its revenue.

Story	What it does there	Cost stated	Grade	Source
My AskAI	Host help desk that the agent works inside, through a marketplace app.		C	Starter Story, 18 June 2024, interview with Mike Heap: I Built A $300K/Year AI Business For Less $50 Bucks
Vidon.ai	Ran analytics, customer records (CRM), email and the company blog in one tool in 2022; the current website still loads it.		C	Starter Story, 23 October 2022: How This AI Tool Hit $6K MRR In Just 5 Months
AI2SQL	Support tickets, email automation and a knowledge base, according to a third-party write-up; not confirmed by the company.	about US$50 a month	C	Linh BaDien, 11 September 2025: AI2SQL, From Idea to $100K ARR in One Year with a Solo Founder
Vizologi	Customer relationship management.		C	Starter Story, 29 October 2021: Our $8K/Month AI-Powered SaaS Helps Businesses Find New Opportunities

Grade A: the tool's maker or a payment processor confirms the use. Grade B: an independent report, or the tool is visible in public code. Grade C: the founder or the company says so.

Used in the same businesses

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